Satchel support
We’re a small team in Dubai, and we read every message.
Need help? Email support@satchel.ae and we’ll get back to you, usually within one working day. You can also use Send feedback in the app (My Family → your initial → My account).
Getting started
- Forward school emails to your private Satchel address. You’ll find it under How it works, or in My account → My Satchel email address.
- Or add an update by hand: tap Add an update to paste text, a link, a PDF or screenshots.
- Satchel reads each one and adds dates, kit, payments, forms and days off to your planner, for the right child.
Common questions
- An email says “Waiting”. Satchel needs your OK to read it with AI. Tap Read it with AI, or turn on Reading with AI in My account.
- An email says “Couldn’t read”. Satchel only reads emails from your schools and your family. If it’s from your school, tap It’s my school, read it.
- Sharing with your partner. In My Family, send your partner an invitation link so you share one planner.
- The sign-in code didn’t arrive. Check your spam folder, and use the newest email. Codes work for one hour.
Your data
- Read our privacy policy and terms of use.
- Delete your account and data any time: My Family → your initial → My account → Delete my account and data.
Satchel · Dubai, United Arab Emirates · support@satchel.ae · Privacy policy · Terms of use